Automic Extended Support

​Do you need responsive and proficient technical assistance on Automic software how-tos, technical recommendations, or just some extra assistance in case you run into issues? AutomWorx can help with extended support by phone, over email, and via web meetings. 

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Whether you have a special project or you are running an unsupported version of Automic and need reassurance in the event of a failure, we are here to help.

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You Choose Your Extended Support Plan

Month-to-month, quarterly, semi-annual, and annual subscription plans are available so that you can select what is right for your business. We'll work with you to choose a plan, preferred communication channels, and to determine your target SLAs.

AutomWorx Support Staff

Clients are assigned an Extended Support Account Manager who is a proactive resource who understands your environment and will establish a meeting cadence with you to keep an open line of communication. 

The technical personnel you will have access to are skilled in Automic , AppWorx, and UC4. This includes proficiency in various agents, as well as Ellucian Banner Student, Informatica Data Management, Oracle E-Business Suite and Oracle Applications, Oracle Customer Services and Billing (CC&B), Oracle Utilities Customer to Meter (C2M), Oracle PeopleSoft, Oracle JD Edwards, Oracle Retail, and SAP.

Our support offering extends into the operating systems, database management systems, and third-party utilities required to sustain your Automic environments.

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Getting Started

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Receive a complimentary environmental assessment once you initiate your Extended Support plan with AutomWorx to document your non-production and production environments, software versions, and other configuration settings.

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